Accessibility

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Punch Line Irving, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

We do have accessible seating in various price ranges but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

After placing your order, we encourage you to call us 469.262.0130 or email us PunchLineIrving@LiveNation.com prior to your show so that we can accommodate your seating needs.

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 weeks notice. We can be reached via email at PunchLineIrving@LiveNation.com.

We welcome you to wear a face mask during your visit to Punch Line Irving. 

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at PunchLineIrving@LiveNation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. For real-time updates during your visit, please check our social channels here.

The main entrance of Punch Line Irving is accessible.

Punch Line Irving takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Punch Line Irving cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

Please email us at PunchLineIrving@LiveNation.com if you have any questions about our menu and please communicate with your server about and dietary restrictions you have.

Please communicate any needs to the staff upon arrival, or email us at PunchLineIrving@LiveNation.com us prior to arrival.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Punch Line Irving does not own or operate any parking in the area. Valet service is available at the venue. Self-parking is available at the Toyota Music Factory Garage, with validations provided at the Callback Bar or by your server. Additional parking options can be viewed on Toyota Music Factory's interactive map. 

If you wish to drop off a member of your party, please drop them off at the main entrance.

All restrooms are accessible, located to the left of the bar.

At Punch Line Irving, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you have had an injury or illness that prevents you from using the original seat you purchased, please call us at 469.262.0130 or email us at PunchLineIrving@LiveNation.com as soon as possible to coordinate accommodations in-advance of the show. 

Our venue is wheelchair-accessible.